I have been with PFG for almost 4 years now and I have not had any issues. There support has always been very kind and helpful to me. If I have a question they are able to answer it quickly without having to go through an automated prompt. Their fees are competitive and I have recommended them to a few friends who haven't had any issues with them either.

PFG is an 'ok broker at best ... When there is a bad fill or a completly screwed up trade all you are going to get for all the commissions you have paid them is a stiff arm and a big pile of bullshit. Their arrogance is legendary. I'm looking for another broker ...

I was a customer of Alaron which was purchased by PFG Best. If I were told how bad they were I would not have believed it. I have been trying to get out of a spread trade for the past day and one half. At this point they have me in two opposing spreads on different exchanges. I told the broker who made the last attempt to close my spread which symbol to use and he REFUSED. So now I am in two opposing spreads. The most amazing thing is the PFG Best employees I have had the pleasure to talk to don't seem to think this is a problem. My former Alaron broker has tried to get this straightened out but he gets jerked around by these bozos as much as I do. I realize this is hard to believe but it is all true.

I am in Canada. If you are in Canada, DO NOT deal with PFGBest or PFGForex.com. They are not interested in your small investments and will only take your money and run anyway!!!

After extensive research and trading many demo accounts, I chose to deal with PFG and I opened a live account. They were nice enough initially, but I sensed that they were dancing around some issues. I decided to start with $500 USD.
When I asked for funding instructions, they said that I could only wire transfer the funds and the information is on the website. I looked but the instructions were rather convoluted and didn't seem to be straight forward. So I contacted them and asked for more simple instructions. Three different responses all pointed me to the same set of instructions. Seems to me that these are very yound people who can only cut and paste "links" and don't have any real experience or CARE about what they put the client through!
I printed funding instructions directly from their website and took them to a Royal bank branch (as this was the bank mentioned on the website). The bank told me that they needed an ADDRESS for the beneficiary which was missing(!) from the page. Also told me to go to my own bank to do this.

So I went home and printed their address (Chicago) and went back to my own bank to do a direct wire transfer. The lady there looked at the info and having 20 years of experiene in her job, told me that this wire might bounce back as the info are incomplete! I told her to plug in as much info as possible and it should go through.

Well, guess WHAT?! It bounced and I lost $57 to send and get back my own money! Furious and frustrated I contacted PFG and their stance (surprise surprise) is that I made a mistake and my bank made a mistake. The broker in charge of my account asked me to fax him all the documents I had regarding the unsuccessful wire transfer, so I did it TWICE, but he never discussed them with me, as if they never existed!!! He never offered a resolution other than TRY AGAIN!!!

I asked for specific instructions and whether I can mail them a cheque or a money order. They said that wire was the ONLY way to fund my account, so I asked them to provide me with a sample of a successful wire transfer from Canada that I can learn from. I got silence and nothing but silence from them.

I am so happy that my loss was limited to $57. I am so happy that I didn't get further involved with this SCAM of a company. Could you imagine what it could be like if I had actually MADE profits there and attempted a withdrawal?! They are quite excellent in ignoring what you say and not addressing your concerns. I say with absolute confidence: SCAM SCAM SCAM!!!

If anybody wants verification and proof regarding this, email me: hawkman@look.ca

The review that was posted on this site must have been done by an employee of this broker, this broker is totally clueless on how to make a simple transaction, I spoke to them many times on the phone and they "just don't get it." I have moved my funds to another broker and my advice is to stay away from them. I have met other forex traders in various forums and fortunately very few have used them, so please beware.

I have used PFG in Chicago, IL now for three years and have educated myself through seminars, Tom Yeomans, Felex's new site and commentaries, and have gone from small time, to institutional trader. I use the Currenex platform through PFG and the FX Accucharts which are very good.
What make me rate them so highly is their unusually good customer service. My Account Executive has told me I can contact him anytime and he really does get back to me on Sat. & Sundays. In fact he stated I could call 2AM, 4AM, it doesn't matter because he's probably up trading himself. I would provide his name and phone number but for privacy concerns I will give you my contact info. Call me and I will put you in touch with him and their outstanding brokerage.
You can reach me at 603-469-3013 or bobg@surfbest.net
True story: One Saturday afternoon I called him with a problem and 5 MINUTES LATER he called me back!
If you are an institutional size trader and are tired of the lousy service out there, call me. I am in no way affiliated with this brokerage but just a client. I now give PFG of Chicago IL. a rock solid 5 star rating!

Bob Galvin

August 8, 2011

Hello forexjustice.com,
When I Google PFGBEST, one of the first entries I receive links me to user reviews posted on your website.
There are six reviews, three of which (dated 6/08-6/09) rate PFGBEST as a SCAM. I have seen two of the three reviews posted on other forex sites, so these customers clearly have strong negative feelings about their PFGBEST experiences.
However, since your site espouses a 'two-way patented forex exchange system,' Id like to offer that, on their face, these comments do not support a rating of SCAM.
* Dan from USA clearly had trouble closing out his spread account. Was he ultimately successful?
*Hawk Man from Canada lost $57 due to confusion about the account opening process for Canadian customers.
*Elizabeth Henry from United Kingdom moved her account, the proper decision given her concern about PFGBESTs order placement competency.
These three comments suggest poor communication and/or customer service, not an intentional attempt to defraud.
The rating and the use of the term 'SCAM' in the content of the reviews are inappropriate at best and libelous at worst.
PFGBEST respectfully requests that the ratings assigned these reviews be changed from SCAM to one star. While poor service may have been an unfortunate reality, fraud was not.
Please let me know how I can facilitate this adjustment.
Best Regards,
Laura Oatney,Compliance Specialist
PFGBEST
300 West Monroe, Suite 1300
Chicago, Illinois 60606